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Customer Service Department

(888) 881-3136

Weekdays between the hours of 8 a.m. and 5 p.m.

Member Rights

St. Joseph Hospital Affiliated Physicians is committed to partnering with you in maintaining your good health. As a patient, you have the right to:

  • Exercise these rights without regard to gender, sexual orientation or cultural, economic, educational or religious background.
  • Receive information about our medical group, its services, and health care providers.
  • Be treated with professionalism, respect, courtesy and dignity.
  • Have all matters considered with privacy and confidentiality.
  • Participate in decisions about healthcare and treatments, as well as receive adequate information about your diagnosis and proposed treatment plan from your healthcare provider.
  • A candid discussion of appropriate or medically necessary treatment option for your condition, regardless of cost or bene fit coverage.
  • Refuse any procedure or treatment if you so desire and be told what effect this may have on your health.
  • Be informed of abnormal test results in a timely manner.
  • Obtain a second opinion by another St. Joseph Hospital Affiliated Physicians provider.
  • Have access to acute medical care twenty-four (24) hours a day, through emergency room coverage, every day of the year if you have a life threatening medical condition.
  • Have the physician whom you visit focus his or her best efforts on your behalf in order to make a diagnosis and develop a proposed treatment plan based on the information available at the time of the visit.
  • Receive complete information about our fees upon request.
  • Right to voice complaints or appeals about the medical group or the care provided.
  • Knowledge that St. Joseph Hospital Affiliated Physicians specifically does not reward practitioners or other individuals conducting utilization review for issuing denials of coverage, service or decisions that result in under utilization.
  • Have the right to submit to the provider an amendment to the medical record if upon review the patient believes any item or statement is incorrect or incomplete.
  • Right to be represented by parent, guardians, designated family members or other conservators for those who are unable to fully participate in their treatment decisions.
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