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Customer Service Department

(888) 881-3136

Weekdays between the hours of 8 a.m. and 5 p.m.

Member Responsibilities

St. Joseph Hospital Affiliated Physicians is committed to partnering with you in maintaining your good health. As a patient, you have the responsibility to:

  • Provide your healthcare provider with complete and accurate information.
  • Follow the treatment plan agreed upon by you and your physician, and notify him/her of any significant changes in your condition.
  • Recognize that your primary care physician will provide the care he or she is trained to provide prior to seeking consultation with a specialist.
  • Know the benefits, limitations and exclusions of your insurance coverage.
  • Pay for services rendered, including co-payments and deductibles.
  • Understand that before specialty care may be obtained, you must receive a referral from your primary care physician, if required by your insurance company.
  • Give adequate notice of delay or cancelation of scheduled appointments.
  • Contact your primary care physician or a substitute anytime for perceived urgent medical needs or questions.
  • Know how to access healthcare services for routine, urgent and emergency situations. An emergency is a serious condition requiring immediate intervention. An urgent condition could either lead to a potentially harmful outcome if not treated or requires immediate attention (within 24 hours) due to the severity of the symptoms. A non-urgent condition included a limited physical exam or follow-up of acute or chronic medical or surgical conditions.
  • To designate a family member(s) or other conservator(s) if you are unable to participate in treatment decisions.
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