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Customer Service Department

(888) 881-3136

Weekdays between the hours of 8 a.m. and 5 p.m.

FAQs

Q: How do I obtain a referral for specialty care?
A:
Your Primary Care Physician (PCP) is responsible for coordinating any medically needed referrals for specialty care. St. Joseph Hospital Affiliated Physicians (SJHAP) has a comprehensive network of more than 500 specialists. Depending on the specialty required, you may need an authorized referral from your PCP or your insurance plan to access these services. However, most referrals to in-network SJHAP specialists are given at the time of your PCP appointment and do not require prior approval from the SJHAP Clinical Services Department.

Q: Which hospitals are affiliated with SJHAP?
A:
We're proud to be associated with two of Orange County's finest hospitals: St. Joseph Hospital and CHOC Children's.

Q: Where do I go for Urgent Care services after hours?
A: An urgent problem is defined as an injury or condition needing prompt medical attention. After-hours urgent care services are available at the Urgent Care Center on a walk-in basis for problems that are urgent, but not life-threatening. Members seeking urgent care during normal business hours will be directed to their Primary Care Physician for care. During regular office hours, please contact your Primary Care Physician for medical care first.

Urgent Care Centers are available Monday through Friday from 5 to 9 p.m. at the following two locations. Click here for a map.

Urgent Care - Orange
2501 E. Chapman Ave., Suite 101
Orange, CA 92869
(714) 628-3300
Urgent Care - Santa Ana
2212 E. Fourth St.
Santa Ana, CA 92705
(714) 571-7700

Q: Where do I go for Emergency Care Services?
A:
An emergency is a condition that would lead a prudent lay person to believe that failure to get immediate medical care could result in: serious jeopardy to the health of the patient or fetus (if patient is pregnant); serious dysfunction of any bodily organ or part; or serious disfigurement.

If you experience an injury or condition that could endanger your health if not immediately treated, you should seek emergency care at the nearest emergency room and then notify your Primary Care Physician as soon as possible. Remember, if your injury or condition is life-threatening, call 911.

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